Privacy Policy

1. Introduction

Seedvern ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our educational programs, website, and enquiry processes. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to that data.

This policy applies to all individuals who visit our website at seedvern.biz, submit enquiry forms, or enrol in any of our educational programs. By using our site or engaging with our services, you acknowledge that you have read this policy.

For questions about this policy, contact us at: [email protected]

2. Data We Collect

We collect personal data in the following ways:

• Enquiry and contact forms: Name, email address, phone number (optional), and any information provided in your message.
• Program enrolment: Name, email address, contact details, and payment information (processed securely via third-party payment providers).
• Website usage: Technical data such as IP address, browser type, pages visited, and time spent on pages — collected via cookies and analytics tools.
• Communications: Records of emails, messages, or other correspondence you send us.

We do not collect sensitive personal data (such as identity card numbers, financial account details, or health information) through our standard channels.

3. Legal Basis for Processing

We process your personal data under the following bases, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent.
• Contract performance: To deliver programs you have enrolled in and manage your account.
• Legitimate interests: To improve our programs, respond to enquiries, and manage our business operations, where these interests are not overridden by your rights.
• Legal compliance: Where processing is required to comply with applicable law.

4. How We Use Your Data

• To respond to your enquiries and provide information about programs
• To process enrolments and deliver educational program content
• To send administrative communications related to your program (session reminders, updates)
• To send marketing communications about upcoming programs or events — only where you have consented
• To improve our website and program content based on aggregated usage data
• To comply with legal obligations

We do not use your personal data to make automated decisions that significantly affect you.

5. Data Retention

• Enquiry data: Retained for 12 months from the date of last contact, unless you enrol in a program.
• Program participant data: Retained for 3 years after program completion for administrative and record-keeping purposes.
• Website analytics data: Retained in aggregated form; individual session data retained for up to 26 months via analytics providers.
• Financial records: Retained for 7 years as required under Malaysian law.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• Payment processors: To complete transactions securely (e.g. payment gateway providers)
• Email and communication tools: Service providers who assist with sending program communications
• Analytics providers: Such as Google Analytics, for aggregated website usage data
• Legal authorities: Where required by Malaysian law or a valid court order

All third-party providers are selected with care and, where applicable, are required to handle data responsibly.

7. Data Protection Measures

• Data transmitted via our website is protected using HTTPS (TLS encryption)
• Access to personal data is restricted to authorised Seedvern staff with a need to know
• We review our data practices periodically and update them as appropriate
• In the event of a data breach that affects your rights, we will notify you and the relevant authority as required under the PDPA

8. Cookies

Our website uses cookies to support basic site functionality, understand how pages are used, and, where you have consented, to support analytics. You can manage your cookie preferences at any time through our Cookie Policy page.

Essential cookies are required for the site to function and cannot be disabled. Analytics and marketing cookies are optional and only active with your consent.

9. Your Rights

Under Malaysia's PDPA and general data protection principles, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for marketing or optional processing at any time
• Objection: Object to certain types of processing based on legitimate interests
• Erasure: Request deletion of your data where we have no legal basis to retain it

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe. For unresolved complaints, you may contact the Department of Personal Data Protection (PDPD) Malaysia.

10. Third-Party Links

Our website may contain links to external resources or third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our educational programs are intended for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that data has been collected from a minor, we will take steps to remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are material, we will notify enrolled participants via email. Continued use of our website or programs after an update constitutes acceptance of the revised policy.

The current version of this policy is dated 15 June 2025.

13. Contact

Data Controller: Seedvern

Address: Jalan Kelawai, 10250 George Town, Penang, Malaysia

Privacy enquiries: [email protected]